This Privacy Policy explains how Buy Research Chemicals USA Online collects, uses, discloses, and protects personal information when you visit our website, create an account, make a purchase, or otherwise interact with us. It applies to all visitors, customers, institutional buyers, and partners engaging with our services. By using our site, you agree to the practices described here.

Scope and definitions

  • Covered services: Our website, e‑commerce functions (shop, cart, checkout, account), customer support, and related communications.
  • Personal information: Any information that identifies, relates to, describes, or can reasonably be linked to an individual or household.
  • Research‑grade focus: We serve lawful research use only. This policy does not provide medical or clinical guidance and does not cover third‑party sites linked from ours.

Information we collect

  • Account and profile data:
    Examples: Name, email, phone number, billing and shipping addresses, organization, role (e.g., buyer, QA), password.
  • Order and payment data:
    Examples: Products purchased, order identifiers, transaction amounts, payment method tokens from payment processors, invoices, tax status. We do not store full card numbers.
  • Compliance and verification data:
    Examples: Proof of eligibility for research procurement (age verification, business or institutional details), documentation required by applicable laws.
  • Communications:
    Examples: Emails, support tickets, chat transcripts, and feedback submitted via forms.
  • Device and usage data:
    Examples: IP address, browser type, device identifiers, pages viewed, time on page, referral URLs, and actions taken (e.g., add to cart, checkout).
  • Cookies and similar technologies:
    Purpose: Session management, preferences, analytics, fraud prevention, and site performance.

How we use information

  • Provide and improve services:
    Uses: Process orders, manage accounts, fulfill shipments, handle returns, and enhance site functionality and performance.
  • Customer support and communication:
    Uses: Respond to inquiries, send order confirmations and updates, notify you about policy changes and service announcements.
  • Quality and documentation delivery:
    Uses: Share Certificates of Analysis (CoAs), SDS access, method references, and compliance communications tied to your orders.
  • Security and fraud prevention:
    Uses: Authenticate accounts, detect suspicious activity, protect against misuse, and maintain the integrity of our services.
  • Legal and compliance obligations:
    Uses: Satisfy tax, audit, and recordkeeping requirements; assess eligibility where laws or policies require verification.
  • Analytics and performance:
    Uses: Understand site usage, improve navigation, troubleshoot errors, and inform product availability planning.

We do not sell personal information.

Legal bases for processing (where applicable)

  • Contract: To fulfill purchases, provide customer support, and deliver requested services.
  • Consent: For certain cookies, marketing communications, or optional data you provide.
  • Legitimate interests: To secure services, prevent fraud, and improve site performance.
  • Legal obligation: To comply with laws, regulations, tax and accounting rules, and court orders.

Sharing and disclosure

  • Service providers:
    Scope: Payment processors, shipping carriers, customer support tools, analytics providers, and cloud hosts under contracts limiting their use of data.
  • Compliance and safety:
    Scope: Law enforcement, regulators, or other parties when legally required or necessary to protect rights, safety, and property.
  • Business transfers:
    Scope: In connection with a merger, acquisition, or sale of assets; your information may be transferred with appropriate safeguards.

We do not share personal information with third parties for their independent marketing purposes.

Cookies and analytics

  • Types of cookies:
    Essential: Required for login, cart, checkout, and site security.
    Functional: Preferences like language, region, or remembered items.
    Analytics: Aggregate statistics to improve performance and usability.
    Advertising (limited/none): If used, only in compliance with this policy and applicable laws.
  • Your choices:
    Controls: Browser settings to block or delete cookies; opt‑out mechanisms for analytics where available; consent banners for regions that require it.

Data retention

  • Duration:
    Principle: We retain personal information only as long as necessary for the purposes described or as required by law.
    Examples: Order records retained for tax/audit obligations; account data retained while your account is active; support communications retained for service history.
  • Deletion:
    Process: Upon request and subject to legal obligations, we will delete or anonymize personal information.

Data security

  • Safeguards:
    Measures: Encryption in transit, access controls, password hashing, least‑privilege access, and routine security reviews.
  • Limitations:
    Reality: No system is perfectly secure; we work to protect your data but cannot guarantee absolute security.

International transfers

  • Transfers:
    Context: If data is transferred across borders, we use appropriate safeguards consistent with applicable laws (e.g., contractual protections).

Your rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request deletion of personal information, subject to legal retention requirements.
  • Restriction/Objection: Limit or object to certain processing activities.
  • Portability: Obtain a machine‑readable copy of data you provided.
  • Consent withdrawal: Withdraw consent for processing where consent is the legal basis.

To exercise rights, contact us using the details below. We may need to verify your identity and, when applicable, your authority to act on behalf of someone else.

Children’s privacy

  • Policy: Our services are not directed to children. We do not knowingly collect personal information from individuals under the age required for lawful research procurement.

Changes to this policy

  • Updates: We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will post the revised policy with an updated effective date. Continued use after changes indicates acceptance.

Contact us

  • Privacy requests and questions:
    Channels: Use the Contact Us page or email our support team. Include your name, contact details, and a description of your request (e.g., access, deletion, correction).
    Response: We aim to acknowledge requests promptly and respond within applicable timelines.